Shipping Policy

At Wood Luck Australia, every product is handmade with care and attention to detail. We appreciate your patience while we create your personalised timber piece.

Processing Time

All orders are processed within 5 business days from the date your order is placed. During busy periods, processing times may vary slightly, but we'll always do our best to keep you informed.

Shipping Costs

Shipping costs are the responsibility of the purchaser unless otherwise agreed in writing by Wood Luck Australia prior to purchase.

A standard shipping fee will be applied at checkout. If your order requires special shipping arrangements due to size, quantity, or location, Wood Luck Australia will contact you to discuss any additional shipping costs before your order is dispatched.

Delivery

We currently ship Australia-wide using reputable courier and postal services. Delivery timeframes vary depending on your location and are in addition to our processing time.

Once your order has been dispatched, you will receive tracking details (where available) so you can monitor your delivery.

Shipping Delays

While we make every effort to ensure your order arrives on time, Wood Luck Australia is not responsible for delays caused by shipping carriers, extreme weather events, public holidays, or other circumstances beyond our control.

Damaged or Lost Parcels

If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible with your order number and photographs (if applicable). We will work with the shipping provider to help resolve the issue as quickly as possible.

If you have any questions regarding shipping, please don't hesitate to contact Wood Luck Australia before placing your order.